Colin Shaw - Customer Experience
Everyone in the company is involved in Customer Experience. Don't confuse it with Customer Service, says Colin Shaw. In this video he reveals why behavioural economics is vital to delivering an exceptional Customer Experience.
AP McCoy - Champion Mindset
AP McCoy is the greatest jump jockey of all time. We find out what drove him to win. AP tells us about the importance of having a clear vision of what you want to achieve, as well as how he set goals and took risks to fulfil his ambitions.
Graham Davies - The Presentation Coach
Graham Davies offers his top tips for great presentations. He reveals why practice is vital, how to engage your audience, identify your micro-message and why what you say at the start and end of your presentation is so important.
Ollie and Foxy - Who Dares Wins
Britain’s SAS are famed for their bravery, resilience and professionalism. The selection process pushes the toughest to breaking point. Matthew 'Ollie' Ollerton and Jason 'Foxy' Fox share their insights into leadership and teamwork under pressure.
Steve Peters - The Chimp Paradox
We ask Professor Steve Peters about his powerful mind management model - The Chimp Paradox. Steve simplifies how your brain works so we have the insight we need to make our minds work for us. Find out more at chimpmanagement.com/events/
Sahar Hashemi - Disruptive Innovation
Innovation and entrepreneurship aren't personality traits, we are all capable of them. Sahar Hashemi tells us how we can encourage an entrepreneurial spirit in large organisations. Discover three habits you can try today.
Ben Renshaw - Lead with Purpose
What is your purpose? Ben Renshaw explains how knowing what drives you can be extremely powerful in work and life. Your purpose will marry your talent with your passion and, if you follow your purpose, you will inspire others and be a better leader.