Mary Portas - Customer Experience
Queen of Shops, Mary Portas explains three ways we can improve the customer experience whatever the business and it starts with engaged, happy employees.
Jim Lawless - Taming Tigers
Jim Lawless explains what Taming Tigers is and why it can be a powerful way to achieve things you never thought you could.
Caroline Goyder - Gravitas
Caroline Goyder tells the London Business Forum what we can do to have more gravitas. It's a crucial skill in business to ensure you make an impact during a meeting, in presentations and with your colleagues when you need to be heard.
Kirk Vallis - People Power
Kirk Vallis is on a mission to ensure that human beings receive fair credit for our part in all the creativity that happens in the world. Kirk suggests how to create the right conditions for creativity and make great things happen.
Graham Allcott - Get it Done
What is a Productivity Ninja and how can you become one? Graham Allcott reveals the top barriers to productivity and how we can overcome them. His top tips are a great way to assess your approach to work and make changes to get things done.
David Halpern - Nudge
The Nudge Unit's Dr David Halpern reveals how small changes can make a big difference. He explains how to use lessons from behavioural science to be more persuasive and nudge people into the behaviours you want to see.
Richard Mullender - Communication Secrets
Good communication skills are essential in business but the real skill is listening. Richard Mullender explains what effective listening is and offers his tips to make you better at it.